AI voice receptionist for appointment-based businesses
Your front desk, never off duty.
ForgeGreet answers every call your team cannot, in Gujarati, Hindi and English, and books appointments against your live calendar. It works beside your receptionist, not in place of them.
Built to assist your team, not replace it.
Illustrative example
The problem
Every missed call is a missed patient or customer.
Appointment-based businesses lose bookings in the moments their teams cannot answer.
Calls go unanswered
Lunch breaks, after hours, holidays and busy mornings leave calls ringing out, and the caller phones someone else.
Front desks are stretched
Receptionists balance walk-ins, paperwork and the phone at once, which means long waits and avoidable errors.
Language is a barrier
Callers speak Gujarati, Hindi, English or a mix. Friction at the first sentence costs the booking.
Diaries double-book
Manual scheduling leads to clashes, idle time and unhappy customers.
The same questions, all day
Timings, fees and directions take up hours that belong to the person standing at the desk.
After-hours cover is costly
Staffing nights and weekends is a fixed cost for demand that varies.
How it works
Four steps, on every call.
Answer
ForgeGreet picks up immediately, greets the caller in their language and understands what they need.
Act
It checks live availability, collects the details, reads them back, and books, reschedules or cancels only after the caller confirms.
Confirm
An SMS confirmation goes out in the caller's language and the booking appears on your calendar at once.
Hand over
When the caller asks for a person, or the call sounds like an emergency, it is transferred to the right human immediately.
Our approach
Your receptionist, your choice. Either way, no call is ever missed.
ForgeGreet can work beside your front desk, taking the calls that would otherwise ring out, so your team can focus on the person standing in front of them. Where you prefer, it can answer on its own. You decide how much of the phone it handles.
The moments that matter
- Public holidays and festivals
- Offer and discount campaigns
- The morning rush
- Lunch breaks
- While your receptionist is on another call
- After hours
One receptionist handles one call at a time. ForgeGreet answers many at the same moment.
You decide, hour by hour and branch by branch, who answers. A person is always one sentence away.
Capabilities
Everything the front desk needs, handled with care.
Answers every call
Picks up instantly, day or night, weekends and holidays included, with a natural voice.
Natural conversation
Callers speak freely, give several details at once, or change their mind. ForgeGreet follows and returns to the task.
Read-back and confirmation
Nothing is booked, changed or cancelled until the details are read back and the caller says yes.
Gujarati-first
Understands and speaks Gujarati the way people talk on the phone. Hindi and English are included.
Switches language mid-call
If a caller changes language, ForgeGreet follows and continues exactly where it was.
No double-booking
A slot is held the moment it is chosen, so two callers can never take the same last place.
You decide who answers
Schedule the AI or your front desk by branch, day and hour, with holiday overrides.
Human handoff
When a caller asks for a person, ForgeGreet says so and transfers to your handoff number.
Emergency transfer
If a caller describes an emergency, they are told to contact emergency services and the call is transferred at once.
Answers from your own information
Fees, timings, policies and directions, taken from your FAQs and documents, in your words.
SMS confirmations
Booking, cancellation and reschedule messages go out automatically in the caller's language.
The Today view
Every booking for the day by time and doctor, with a live "now" line and free capacity at a glance.
A call, step by step
What a booking call looks like.
Illustrative example of a ForgeGreet call. This is not a recording.
- CallerHello, I would like to book an appointment with Dr. Mehta for tomorrow morning.
- ForgeGreetGood morning. Dr. Mehta has 10:00 and 10:30 available tomorrow. Which would you prefer?
- Caller10:30, please.
- ForgeGreetTo confirm: an appointment with Dr. Mehta tomorrow at 10:30, for the number you are calling from. Shall I book it?
- CallerYes.
- ForgeGreetYour appointment is booked. You will receive an SMS confirmation shortly.
- Slot held
- Booking confirmed
- SMS sent
Names and times are examples. Demonstrations with your own workflow are available on request.
The workflow engine
Your business, your workflow, no code.
ForgeGreet's workflow engine turns any business process into a call flow, and then runs it the same way every time.
What you configure
The tasks a caller can start, the details to collect and how to validate them, the lookups, the actions, the confirmation, the language and the guardrails.
What makes it safe
Templates to start from, automatic checks before publishing, versioning with rollback, and an explicit caller "yes" before anything changes.
Any domain
Clinics, hospitals, salons, car service, laboratories, real estate, service counters and any appointment or enquiry flow.
A new business type becomes a configuration project, not a software project.
Guardrails
Built to stay on task, and to know when to hand over.
| Situation | What ForgeGreet does |
|---|---|
| Unclear speech | Re-asks politely, then offers a person after a set number of misses |
| Off-topic conversation | Steers back to the task, then hands over or ends the call |
| Silence | Prompts once or twice, then closes gracefully |
| Repeated requests | Detects the loop and breaks it |
| Abusive language | Warns once, then ends the call, and never routes abuse to your staff |
| Emergency | Tells the caller to contact emergency services and transfers to your emergency number |
| Request for a person | Always honoured immediately |
| Call length | Hands over or ends at the limit you choose |
| Nuisance numbers | Blocked-number and repeat-caller limits apply before the AI is involved |
| Invalid values | Past dates, closed days and unavailable times are rejected on the spot |
Reliability
Impressive in a demo is easy. Dependable in production is the product.
Real callers interrupt, mumble, change their mind, switch language and call at the busiest moment. The conversation with ForgeGreet is natural, but the workflow is executed by software: details are validated, bookings are confirmed before they are made, and rules cannot be talked around.
- The same call flow, every time
- No double-bookings
- A human handoff when needed
- A full transcript and timeline of what happened
You can depend on it.
Our focus
The AI receptionist that speaks Gujarati.
Most voice AI is built for English first and regional languages later, if at all. ForgeGreet starts with Gujarati.
Millions of customers in Gujarat, and in Gujarati communities across India and abroad, prefer to book, ask and decide in Gujarati. Missing that language means missing those customers.
- Understands Gujarati dates, times, numbers and names
- Handles the Gujarati and English mixing common on phone calls
- Standard greetings, confirmations and SMS messages ship in Gujarati
- Hindi and English included on every agent
- Further regional languages are added from a catalog, without a software release
Telephone audio and regional accents are our focus; recognition quality varies with line quality and speaking style.
Access
One portal, every screen.
The ForgeGreet Business Portal runs in any modern web browser on desktop, laptop, tablet and phone, with one account and the same live schedule everywhere. Front desks use a computer, doctors use tablets, and owners check in from their phones.
- Light and dark themes
- Layouts that adapt to the screen
- Touch-friendly controls and tap-to-call numbers
- No separate apps to maintain
Control
You stay in control of every call.
Schedule who answers
Choose AI or front desk hour by hour, branch by branch, with one-click presets and holiday overrides.
Keep your number
Forward all calls, or only the ones you miss. Your existing phone setup stays as it is.
Polite no-answer messages
If your receptionist cannot pick up, the caller hears a clear message, never silence.
Emergency number required
An agent cannot be switched on for a branch until an emergency number is set.
Repeat-caller protection
Numbers that call too often are routed to a person, then politely turned away.
Blocked numbers
Block a caller from the portal or from the call's own page.
Toll-fraud protection
Forwarding and transfer numbers are validated before they can be used.
Every call tagged
Each call records how it was handled: AI, front desk, voicemail, handoff or emergency.
Platform
A platform that adapts to new businesses.
Multi-business by design
Many businesses share one platform with strict isolation between them.
Ready-made templates
Start from clinic booking, salon booking, information line or lead capture.
Test before you publish
Talk to any agent by text or voice and see every step, timing and decision.
Language catalog
Manage languages, phrases and voices in one place. Adding a language needs no software release.
Security
Built for businesses that handle sensitive information.
Isolation between businesses
Each business's data is separated at the database level, not only in application code.
Audit trail
Every login, change and call event is recorded with who, what and when, and cannot be altered.
Privacy by design
Names, phone numbers and transcripts are kept out of logs.
Role-based access
Owners, staff and viewers see only what their role allows, and access can be limited to specific branches.
Secure sessions
Modern browser protections and protection against repeated sign-in attempts.
Security practices are described at a summary level on this site. Details are available to prospective customers on request.
Who it is for
For businesses that run on appointments and phone calls.
Clinics, hospitals and dental offices
New appointments with a chosen doctor, rescheduling, cancellations, timing and fee questions, emergency escalation.
Salons and spas
Service booking with a stylist, cancellations, price and offer questions.
Car-service centres
Slot booking by bay or mechanic, and answers to common service questions.
Diagnostic labs and physiotherapy
Test or session booking, with preparation instructions from your knowledge base.
Real estate and sales desks
Information line and enquiry capture.
Service counters
Information line and appointment booking by counter.
Questions
Frequently asked questions
The team
Built by Forge Incepta.
Monali Nandha
Founder, Forge Incepta
We started Forge Incepta to make sure no business in India loses a customer to a missed call, in the customer's own language.
monali.nandha@forgeincepta.comForgeGreet is built by a dedicated in-house team that develops and operates the platform end to end, from the voice pipeline to the portals.
Our engineering team includes professionals certified as:
- Claude Certified Architect, Foundations
- Google AI Professional
- Production-grade engineering: isolation, audit trails and role-based access are built in, not bolted on.
- Applied AI discipline: deterministic checks around the model and measurable behaviour on every call.
- Built for local markets: designed from day one for Gujarati and other Indian languages and Indian businesses.
Get in touch
See ForgeGreet on your own workflow.
Tell us about your business and we will arrange a demonstration. We usually respond within one working day.
Prefer email? Write to monali.nandha@forgeincepta.com
The form is provided by Google Forms. See our Privacy Policy for how your information is used.